Streamlined Shipping Process

Overview

I identified a critical inefficiency in our ordering process: 50+ stores were submitting shipping orders through a mix of fax, phone calls, handwritten notes, and emails, which were then manually transcribed onto paper for fulfillment. I designed and implemented a fully digital end-to-end workflow to replace it entirely. I deployed a desktop application on local store computers connected to a Typeform integration for digital order intake; orders were then automatically pushed to Monday.com for our team to fulfill. Stores received automated communications confirming order receipt and shipping status, eliminating the need for manual follow-up at every stage of the process. With orders previously arriving through five different channels simultaneously, a significant portion of my time was spent tracking down order status, deciphering handwriting, and fielding follow-up calls from stores. Consolidating everything into a single digital workflow eliminated that overhead entirely and gave stores a faster, easier way to order directly from their desktop.